The Academic Advisor works under the direct leadership of the Academic Support Manager supporting academic program audiences using the classical, Christian ethos and pedagogy (CC Way) of Classical Conversations.
- Lives east of the Rocky Mountains, USA.
- Has directed a Foundations/Essentials program for two or more years, may also have Challenge Director experience
- High school education. A bachelor’s degree or equivalent is preferred.
- Has homeschooled for two or more years and is committed to homeschooling through high school
- Able to travel up to 2 weeks a year.
- Able to engage in web-based communications with high-speed internet connectivity
- Passionate about classical Christian education and helping families give their children a classical, Christian education at home.
- Is in good standing with the local Classical Conversations community, and local Classical Conversations’ leadership
- Exemplifies Classical Conversations’ Core Values of: Grace, Humility, Integrity, Diligence, and Excellence
Knowledge, Skills, and Abilities:
- Intermediate knowledge and application of classical, Christian education, specifically the 5 core habits, the 5 common topics, and the 5 canons of rhetoric.
- Willing to learn more about Classical Christian education on his or her own.
- Intermediate to expert knowledge about Classical Conversations’ academic programs
- Able to write clear, concise answers to questions about Classical Conversations’ academic programs for Directors, Tutors, and parents
- Able and eager to serve people and steward communications with timeliness and wisdom
- Able to maintain composure and a positive attitude during difficult situations
- Self-motivated at all times to complete work
- Able to engage in constructive debate with fellow team members to help the team reach shared goals
- Able to adapt to change
- Strong organizational skills
- Able to exercise thoughtful judgment for when to elevate customer communications to the Manager or sales team leader
- Basic knowledge in Microsoft Word and Excel software programs
- Intermediate typing skills, 50 wpm or better with 90% accuracy
- Able to learn new productivity tools
Supervisory Responsibilities: None
- Primary Customer: Provide support to academic program audiences
- Academic Support: Answer program licensee, sub-licensee, and parent questions. Develop and maintain curated responses. Reviews and offers feedback on training.
- Stewardship: Thoughtfully escalate issues to Manager and notify Manager of gaps and needs and invents with Manager creative solutions for problematic patterns or trends, non-budgeted needs, and opportunities.
- Reporting/Metrics: Attend weekly L10 meetings; number of forum posts and HelpScout tickets answered; proper tagging and categorizing of HelpScout tickets for monthly reporting needs.
- Continued Learning: Complete minimum of 2 hrs. of relevant business CE or readings monthly.
- Communicate and model the Classical Conversations Core Values – Grace, Humility, Integrity, Diligence, and Excellence
- Perform other duties as assigned
- Sit in front of computer for long periods of time, up to four hours per day, with breaks.
- Communicating over Internet and via phone.
Hours: Full-Time (32 hours per week)
To apply, please submit a resume to: email@example.com