Academic Advisor

Summary:
The Academic Advisor works under the direct leadership of the Academic Support Manager supporting academic program audiences using the classical, Christian ethos and pedagogy (CC Way) of Classical Conversations.

Minimum Qualifications:

  • Lives east of the Rocky Mountains, USA.
  • Has directed a Foundations/Essentials program for two or more years, may also have Challenge Director experience
  • High school education. A bachelor’s degree or equivalent is preferred.
  • Has homeschooled for two or more years and is committed to homeschooling through high school
  • Able to travel up to 2 weeks a year.
  • Able to engage in web-based communications with high-speed internet connectivity
  • Passionate about classical Christian education and helping families give their children a classical, Christian education at home.
  • Is in good standing with the local Classical Conversations community, and local Classical Conversations’ leadership
  • Exemplifies Classical Conversations’ Core Values of: Grace, Humility, Integrity, Diligence, and Excellence

Knowledge, Skills, and Abilities:

  • Intermediate knowledge and application of classical, Christian education, specifically the 5 core habits, the 5 common topics, and the 5 canons of rhetoric.
  • Willing to learn more about Classical Christian education on his or her own.
  • Intermediate to expert knowledge about Classical Conversations’ academic programs
  • Able to write clear, concise answers to questions about Classical Conversations’ academic programs for Directors, Tutors, and parents
  • Able and eager to serve people and steward communications with timeliness and wisdom
  • Able to maintain composure and a positive attitude during difficult situations
  • Self-motivated at all times to complete work
  • Able to engage in constructive debate with fellow team members to help the team reach shared goals
  • Able to adapt to change
  • Strong organizational skills
  • Able to exercise thoughtful judgment for when to elevate customer communications to the Manager or sales team leader
  • Basic knowledge in Microsoft Word and Excel software programs
  • Intermediate typing skills, 50 wpm or better with 90% accuracy
  • Able to learn new productivity tools

Supervisory Responsibilities: None

Essential Duties:

  • Primary Customer: Provide support to academic program audiences
  • Academic Support: Answer program licensee, sub-licensee, and parent questions. Develop and maintain curated responses.  Reviews and offers feedback on training.
  • Stewardship: Thoughtfully escalate issues to Manager and notify Manager of gaps and needs and invents with Manager creative solutions for problematic patterns or trends, non-budgeted needs, and opportunities.
  • Reporting/Metrics: Attend weekly L10 meetings; number of forum posts and HelpScout tickets answered; proper tagging and categorizing of HelpScout tickets for monthly reporting needs.
  • Continued Learning: Complete minimum of 2 hrs. of relevant business CE or readings monthly.
  • Communicate and model the Classical Conversations Core Values – Grace, Humility, Integrity, Diligence, and Excellence
  • Perform other duties as assigned

Physical Demands:

  • Sit in front of computer for long periods of time, up to four hours per day, with breaks.
  • Communicating over Internet and via phone.

Hours: Full-Time (32 hours per week)

To apply, please submit a resume to: jobs@classicalconversations.com

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Contact Info

255 Air Tool Drive
Southern Pines, NC 28387

Monday-Friday: 8:30 am - 5:00 pm

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