Customer Service Representative – Returns

Summary:
All tasks and activities related to taking care of customer returns.

Minimum Qualifications:

  • High School Diploma or GED equivalent preferred
  • 1 year of previous customer service experience preferred
  • Must be able to interact with customers and other staff in a pleasant and professional manner in written and oral communications
  • Must be detail-oriented
  • Must be able to read and understand documents such as work procedures and safety rules
  • Must be able to perform basic math functions such as addition, subtraction, multiplication, and division
  • Must be able to type and review data on a computer screen
  • Must have reliable transportation

Knowledge, Skills, and Abilities:

  • Ability to acquire knowledge of Classical Conversations programs and products along with the ability to communicate that information through effective oral and written communications
  • Ability to maintain patience, composure, and tact with upset customers
  • Ability to effectively listen and gather all information necessary to resolve customer returns
  • Ability to learn and effectively utilize all necessary computer programs to accomplish daily tasks
  • Ability to learn and effectively utilize Microsoft Word and Excel programs as well as computer programs utilized by Classical Conversations for customer case management.

Essential Functions:

  • Process customer product returns and refunds
  • Answer customer phone calls and cases related to product returns
  • Review customer returns and resolve identified problems
  • Database management related activities
  • Record information on spreadsheets and sending email messages to customers
  • Communicate and model the Classical Conversations Core Values – Grace, Humility, Integrity, Diligence, and Excellence
  • Perform other duties as assigned

Work Environment:
Indoor, cubicle spaces, air conditioned facility.

This position is seasonal, with an estimated end date of September 30, 2021.

To apply, please submit a resume to jobs@classicalconversations.com

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Contact Info

255 Air Tool Drive
Southern Pines, NC 28387

Monday-Friday: 8:30 am - 5:00 pm

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