System Manager (Entry Level)

Summary:

The Entry Level System Manager provides tier 1 system management and assists with daily system tasks for DAM (digital asset management), LMS, Contracting, CMS, Ecommerce and Community management systems. Tier 1 support includes user management, Workflow tickets, audits, running canned reports, and individual data fixes.

Minimum Qualifications:

  • A Bachelor’s degree or equivalent experience working with digital library science
  • Minimum 1 years of experience working in technical administration of at least one commercial software platform including LMS, CRM, Ecommerce or Digital Assets
  • Familiarity with Software Systems Management
  • Database experience a plus
  • Ability to commute daily to Southern Pines, NC. This is an on-site position.

Knowledge, Skills, and Abilities:

  • Must be proficient in MS Word, Excel, and PowerPoint software programs.
  • Strong organizing and planning skills with attention to detail
  • Ability to use online tools such as outlook calendars to schedule online meetings and solve work related problems without meeting in-person
  • Excellent analytical, oral and written communication skills
  • Knowledge of any DAM system and Electronic Signature system a plus
  • Knowledge of Workfront, project management system is a plus
  • Ability to learn new systems quickly and efficiently
  • Excellent verbal and written communication skills
  • Strong analytical skills, as well as organization and categorization skills
  • Self-motivated; Ability to work independently and part of a team of on-site and remote employees; Ability to prioritize daily work in line with the goals of the organization
  • Language skills (words, phrases, grammar, consistency in style and relationships between terms, comprehensive list of synonyms, etc.)
  • Knowledge of HTML and CSS

Essential Functions:

  • Meet regularly with the lead system manager to develop a comprehensive strategy
  • Communicate commercial system application systems related issues and updates to appropriate departments
  • Responsible for the set-up, administration, and service of commercial system application system
  • Participate in efforts to develop and implement processes for application and system monitoring
  • Participate in efforts to implement application updates to include upgrades, patches, and new releases
  • Test, debug, implement, and document programs. Assist in the modification of company products and/or customer/internal systems to meet the needs of the client and/or end-user
  • Daily monitoring and maintenance activities.
  • Coordinate with departments in troubleshooting and resolving reported problems.
  • Responsible for problem management activities such as issue resolution and root cause analysis
  • Provide application performance tuning
  • Monitor, update, and maintain software system interfaces as needed
  • Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments
  • Develop test plans to verify logic of new or modified programs
  • Maintain current knowledge of relevant technologies as assigned
  • Maintain system documentation
  • Working with key personnel within the company to determine their needs for your system
  • Assist the IT System Admin team in user support and systems maintenance, integration, and replacement
  • Dedicate time to quality improvement of system structure, processes, and user experience
  • Communicate and model the Classical Conversations Core Values – Grace, Humility, Integrity, Diligence, and Excellence
  • Perform other duties as assigned

Physical Demands:

Ability to sit for extended periods of time, type at a computer, look at a computer screen for extended periods of time, talk and listen via live conversation, telephone, or headset for up to 2 hours.

Note: This is a temporary role, ending mid-September, 2021. Full-time benefits are provided.

To apply, please submit a resume to jobs@classicalconversations.com

 

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Contact Info

255 Air Tool Drive
Southern Pines, NC 28387

Monday-Friday: 8:30 am - 5:00 pm

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